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Shipping & Payments

SHIPPING

Do you ship worldwide?
Yes we ship worldwide, orders are shipped to all possible destinations including India, US, Canada, UK, France, Australia, South Africa, Singapore, Malaysia, Japan, Germany and other major Asian and European Countries.

Are there any countries which you do not normally ship to?
Not really. If you are able to make the payment, we will despatch your order. Problem is that for international online payments we use Paypal. Paypal restricts payments from some countries, as of 2017, their list of prohibited countries include Belarus, Burma (Myanmar), Cote d’Ivoire, Democratic Republic of the Congo, Iran, Iraq, Liberia (Former Regime of Charles Taylor), Persons Undermining the Sovereignty of Lebanon or Its Democratic Processes and Institutions, North Korea, Sierra Leone, Sudan, Syria, Western Balkans, Zimbabwe.

For bulk orders you can easily do a bank wire transfer. Contact us for details.

Shipping and Packaging
We make efforts properly your orders to assure quality. We take care to carefully pack your order to ensure timely and safe delivery. Products are generally shipped within 1-3 days of receiving the order with payment.

How do you send the order, will I get a Tracking number?
We use courier and Indian Postal system as suitable or as selected by customer while checking out. Tracking numbers can be provided if needed.

For International orders we use Registered Airmail.

What are the shipping cost?
The shipping both for National & International is calculated by a mix of weight and number of items ordered. If you order 3-4 items, most probably you will get free shipping (only within India).

What is the delivery period?
International order : 2 to 4 Weeks
Indian orders : The delivery may take about 7-10 working days.
Note: Sometimes there are delays with the mail and orders may not always arrive within the above time frame. Holidays can delay the packages as well as bad weather. some times due to occasional delays with customs to certain countries.

My package will be delivered outside the India. Do I need to pay customs and duties?
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable (generally Books are exempted) and the value of the item is above the threshold set by the country’s laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country’s customs service.
Please note: WaaoStore.com cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur. This may be either through a private courier company or through your local postal system.

PAYMENTS

How do I make payment?
Following payment options are available:

Paypal > International Customers (outside India): The best and fastest option is paying through PayPal. Paypal is very popular and secure option of making website payments.

Instamojo> National Customers (within India): Please opt for Instamojo payment Gateway, only if your billing and shipping address is India. Please also note that your currency should be INR (Indian Rupees), as payments made through this payment gateway are settled in Indian Rupee only. Instamojo is an secure payment gateway, you can use Credit/Debit Cards. You can also have the option of making payment through Net-Banking if you have bank accounts with HDFC Bank, ICICI Bank, UTI Bank, IDBI Bank, Global Trust Bank, Centurion Bank etc. (We prefer Debit cards)
Please note: Always Select the right Payment Type before checkout.

Currency on the website is in Indian rupees, can I pay in Euros?
Yes, our website only shows rates in Indian Rupees, but while check out you can pay in any currency.

How safe is it for me to send my credit card details to you via the Internet ?
WaaoStore.com does not get to see or store your credit card details. Payments are handled by secure servers of Paypal & Instamojo. We do not get to see any of your payment details, like Card Numbers or bank account numbers.

I would like to place an order, and pay for it via money order, cheque, and COD (Cash on Delivery). What do I do?
This facility is only available for India, if you are not able to pay through credit card or net banking options. You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process and select COD option.

Only Indian customers can also send cheques, please issue in Favour of “Waao LifeStyle Inc”. Cheques may take 7-12 business days to clear before dispatch, to avoid delay you are requested to please send Cheque payable at par at New Delhi and send them to the below address. Orders will be executed only when the funds are received in our account.

“Online Sales”
Waao LifeStyle Inc.
D-84 Abul Fazal Enclave-1
Jamia Nagar
New Delhi-110 025

I reside outside India, can I pay for my order through Bank (wire) transfer. What are your bank details?
We only accept Bank (wire) Transfer for bulk orders value US$500.00 and above. If you are planning to buy in bulk quantities.

I’m from Australia but want the order to be delivered in India. How should I Pay?
If you are from Australia or any other country, and want to ship the order to India, you can do so easily! Add the products to the cart basket normally, while checking out provide the Indian address in the shipping address field and checkout selecting PayPal payment option. The shipping charges will be calculated automatically for India. We will than ship the order to the shipping address provided.

If your question is not answered here or if you face any problem in accessing our website.
In case you experience any problem in accessing our website or for any Sales, Support and Service Questions or issues. you can contact us by email or phone.

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