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Returns & Exchanges

We request all our valued customers to please choose and select items carefully, check description, price, quantity, colour, size etc. before placing your orders to avoid inconvenience later.

Each order is specially hand-made after you place it successfully on our store.

In the unfortunate event you need to cancel an order placed or you wish to return a product ordered, please follow the following protocol.

Cancellation Policy

Any product order may be cancelled without any questions asked before the order has been shipped to you. You will get a full refund. We generally ship orders the next business day. To cancel an order email us at info@waaostore.com.

If the order already been shipped, you will have to return the item by courier or by not accepting the delivery and letting it be returned to us. Once the items are received by us, we will deduct the shipping and packaging costs and issue a refund of the balance.

Exchange Policy

Sorry, we do not allow exchanges as each item is specially printed and prepared for you.

Sizes and Colours

Please note that our products are hand made. Colours of the fabric and the print may slightly vary from what you see on our website.

Our sizes are slightly (0.5 to 1 inch) loose and slightly longer (0.5 to 1 inch) than the industry standard sizes.  This to make them modest against being body hugging and the extra length insures that your underwear or satr is not visible when you do sajdah (prostration).

We hence will not entertain returns due to slight colour variation or size being slightly oversized.

The Returns and Refund Policy

Please inspect the product you receive before using. You may try it, but not use it. Do not remove any tag from the product unless you are satisfied.  The product you want to return should  not have been used.

In the unlikely event you are unsatisfied with the product delivered or wish to return it, please feel free to contact us. Please contact us within 2 days receipt of the product.

If you did not order the correct size, we are sorry we will not be able to issue a refund. For example, if the correct size you wear is size “S”, but you accidentally ordered Size “M” and we shipped size “M” to you then we will not be able to replace it. However, if your correct size is “S”, you ordered size “S” and we shipped size “L”, then we will regret the error and arrange a replacement.

If there is some manufacturing defect, wrong size or damage in shipping, please do not use the product. Please send us pictures by email with your complaint to expedite the return and refund.

All refunds would be done via NEFT or your payment mode within 7 days of approval of refund request.

Refunds for returns will be initiated only after we have received the defective product back.

If we have shipped an different product than ordered, we will insha Allah, speed up the process and make it as less troublesome as possible.

WaaoStore.com reserves the right to inspect and verify that item(s) are damaged/broken/defective prior to issuing a refund.

If you are returning any defective product(s) please make sure that should sent by courier or registered parcel and should be packed securely and addressed to :

“Returns” Online Sales
WaaoStore.com
D-84 Abul Fazal Enclave-1
Jamia Nagar
New Delhi-110025 (India)

We will decide on case to case basis about reimbursing the return shipping charges. If it is purely our mistake we will indeed reimburse the return shipping charges or offer a discount on your next purchase.

Ordering at our store means that the customer has read and agrees to the terms and conditions.

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Assalamu Alaikum! We ship all over India and also outside India. Dismiss